Ch.4: Depts & their Functions in Room Division

The Depatments and their functions in Rooms Division

The Room Division is generally composed of 7 different departments and have their own functions, which play essential roles in providing satisfactory guest services to customers.

1. Front Office

The Front Office is the most visible department in the hotel, with the greatest amount of guest contact. The front desk and cashier sections are located in the busiest area of the hotel’s lobby. The front desk itself is the focal point of activity within the front office. Guests are registered, assigned rooms and checked out at the front desk.

2. Reservations

The reservation function is responsible for receiving and processing reservation for accommodations in the future. Reservation agents must maintain accurate reservation records and closely track availability to ensure that no date is overbooked.

3. Housekeeping

Housekeeping and laundry are almost important front office support sections. They inspect rooms for sales, clean occupied and take care of the property’s linen.

4. Concierge

They should have knowledge of the city and speak several languages. They assists guests with restaurant reservations, directions, tickets to shows, etc.

5. Guest Services 


They have to solve some problems of guests. For example, they do not know how to enjoy the room service, then guest services officers have to answer them how to order that.

6. Security

It can make sure that all people and important items are protected in the hotel.

7. Communications

To ensure efficient rooming of guests in vacant and ready rooms, the different sections must inform each other promptly of any changes in the status or availability of the rooms. Close coordination and cooperation help ensure guest satisfaction.