Whole Wiki: Reference Page

Book:



Introduction to Management in the Hospitality Industry by Clayton W. Barrows, Tom Powers - 2008


Management by Menu by Lendal H. Kotschevar, Diane Withrow - 2007



Introduction to the Hospitality Industry by Clayton W. Barrows, Tom Powers - 2008



Website:
http://www.youtube.com/watch?v=HCdnErLvlQU
http://www.humanresources.hrvinet.com/hotel-kpis/
alluserv.com.dnnmax.com/Resources/Challenges.aspx
http://www.travelagentcentral.com/airline-food/trends-airlines-cutting-catering-costs-20530
www.londoncomputercollege.co.uk/hotel_and_tourism.htm